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Gadgets & Tech

Customer service is the next industry to get an AI boost

This year has been the year to deliver widescale AI solutions, with technologies from OpenAI and Google taking much of the spotlight in recent months. Besides the public-facing conversational tools, many organizations are starting to adopt artificial intelligence in an effort to enhance worker productivity.

Integrated cloud communications platform provider 8×8 is the next company to jump on the bandwagon, and this time, it’s looking to deliver a boost to customer services.

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